BE INFORMED AND PREPARED!
Make sure that you receive information about institutional complaint procedures when you sign up for classes. This should include:
IF YOU ENCOUNTER A PROBLEM:
Start by using the dispute resolution process in place at the school you are attending. Keep a file with all of your records, including:
KEEP A LOG:
> The date and time of your discussion
> The subject of your discussion
> The outcome of the discussion
Once you have made an effort to address your problem with the school, if the matter is not resolved, or if you do not agree with the outcome, contact theCalifornia Bureau of Private Postsecondary Education (BPPE) and file a complaint. BPPE oversees private postsecondary schools in California (postsecondary = after high school).
Anyone may file a complaint if they believe an approved institution has violated the laws governing the institution's operation. Complaints are most often received from students, their families, other members of the private postsecondary education industry, law enforcement agencies, and other regulatory agencies.
Steps to take if you need help resolving a problem with a California college or university.
If you are a veteran, you can contact the Veteran’s Legal Clinic at the University of San Diego School of Law for assistance.
Once you have made an effort to address your problem with the school you are attending, if the matter is not resolved, or if you do not agree with the outcome, contact the appropriate state body to file a complaint:
CALIFORNIA COMMUNITY COLLEGE
CALIFORNIA STATE UNIVERSITY SYSTEM (CSU)
UNIVERSITY OF CALIFORNIA (UC)
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