empowering California's foster youth to make fully-informed decisions about their college options


CONSUMER FINANCIAL PROTECTION BUREAU (CFPB)

  • File a complaint about loans and other financial instruments 
  • Find information on educational loans tailored to students 
  • Find information about consumer complaints

U.S. DEPARTMENT OF EDUCATION

  • Information on financial aid for college 
  • Information on college accreditation 
  • Information about laws and policies related to education and postsecondary education

If you are a veteran, you can contact the  Veteran’s Legal Clinic at the University of San Diego School of Law for assistance.

Once you have made an effort to address your problem with the school you are attending, if the matter is not resolved, or if you do not agree with the outcome, contact the appropriate state body to file a complaint:

CALIFORNIA COMMUNITY COLLEGE

CALIFORNIA STATE UNIVERSITY SYSTEM (CSU)

UNIVERSITY OF CALIFORNIA (UC)

KNOW YOUR RIGHTS

BE INFORMED AND PREPARED!

Make sure that you receive information about institutional complaint procedures when you sign up for classes.  This should include:

  • Procedures you must follow to file a complaint
  • A timeline that must be followed throughout the dispute resolution process 
  • Contact information for dispute resolution


IF YOU ENCOUNTER A PROBLEM:

Start by using the dispute resolution process in place at the school you are attending. Keep a file with all of your records, including:

  • everything you sign (you should always do this) 
  • every form you send 
  • all correspondence (sent and received) related to the issue 
  • all email and text messages (sent and received) related to the issue

 
KEEP A LOG:

  • Write down the times and dates of anything you do related to the dispute resolution. 
  • Write down the names and titles of everyone you talk to.
  • If you have a phone conversation, follow up with an email include in the email: 

                    > The date and time of your discussion
                    > The subject of your discussion
                    > The outcome of the discussion

  • Keep a copy of the email (the sent copy) and any response you receive.

Once you have made an effort to address your problem with the school, if the matter is not resolved, or if you do not agree with the outcome, contact theCalifornia Bureau of Private Postsecondary Education (BPPE) and file a complaintBPPE oversees private postsecondary schools in California (postsecondary = after high school). 

Anyone may file a complaint if they believe an approved institution has violated the laws governing the institution's operation. Complaints are most often received from students, their families, other members of the private postsecondary education industry, law enforcement agencies, and other regulatory agencies.

Steps to take if you need help resolving a problem with a California college or university.